e-Learning Modules
Business Skills Videos - Business Essentials: $99 for Each Series, $399 for ALL 5 Series (save $200)
For other bulk options please contact us.

Customer Service Series (PBC004)
Customer Service: 1 Building Customer Loyalty (PB027)
Customer Service: 2 Delighting Your Customers (PB186)
Customer Service: 3 Building Web Relationships
(Interview) (PB028)
Customer Service: 4 Creating Customer Value (PB029)
Customer Service: 5 Crown Your Customers
(Interview) (PB030)
Customer Service: 6 Customer Convenience is
Key to E-Commerce (Interview) (PB031)
Customer Service: 7 Customer Service Strategy (PB032)
Customer Service: 8 Dealing with Customer
Complaints (PB033)
Customer Service: 9 Exceeding Customer
Expectations (PB034)
Customer Service: 10 Getting to Know Your
Customers (PB035)
Customer Service: 11 Getting Your Customer
Experience Right (Interview) (PB036)
Customer Service: 12 Implementing Effective
Service Standards (PB037)
Customer Service: 13 Keeping Loyal Customers (PB038)
Customer Service: 16 Measuring Customer Service (PB041)
Customer Service: 17 Profits, Not Promises
(Interview) (PB042)
Customer Service: 18 Understanding Customer
Service (PB043)
Customer Service: 19 Working Wounded:

Building Relationships with Your Customers (PB044)
Customer Service: 20 Working Wounded: Good
News About Customer Complaints (PB045)

Finance Series (PBF001))
Finance: 1 Building Budgets That Affect Reality
(Interview) (PB046)
Finance: 2 Capitalize Your Capital (Interview) (PB047)
Finance: 3 Cash Flow Analysis (PB048)
Finance: 4 Key Financial Ratios (PB049)
Finance: 5 Linking Financial Management with
Organizational Goals (PB050)
Finance: 6 Understanding Financial Statements (PB051)
Finance: 7 Working Wounded: The Budget Blues (PB052)

Global Business Series (PBG001)
Global Business: 1 Communicating
Across Cultures (PB053)
Global Business: 2 Global Work (PB054)
Global Business: 3 Global Work in China
(Interview) (PB055)
Global Business: 4 Presenting Globally (PB056)
Global Business: 5 The Influence Edge in Cross-
Cultural Situations (PB057)

Sales and Marketing Series (PBS001)
Sales and Marketing: 1 E-Mail
Marketing (Interview) (PB127)
Sales and Marketing: 2 Guerrilla Marketing (PB128)
Sales and Marketing: 3 Guerrilla Trade Show
Selling (PB129)
Sales and Marketing: 4 Marketing Your Web Site
(Interview) (PB130)
Sales and Marketing: 5 New Rules of Online
Advertising (Interview) (PB131)
Sales and Marketing: 6 Sales Skills
for Call Centers (PB132)
Sales and Marketing: 7 Target Your Market
(Interview) (PB133)
Sales and Marketing: 8 The Influence Edge and
Sales (PB134)
Sales and Marketing: 9 Track Selling
Step 1: Approach (PB135)
Sales and Marketing: 10 Track Selling
Step 2: Qualification (PB136)
Sales and Marketing: 11 Track Selling
Step 3: Agreement On Need (PB137)
Sales and Marketing: 12 Track Selling
Step 4: Sell the Company (PB138)
Sales and Marketing: 13 Track Selling
Step 5: Fill the Need (PB139)
Sales and Marketing: 14 Track Selling
Step 6: Act of Commitment (PB140)
Sales and Marketing: 15 Track Selling
Step 7: Cement the Sale (PB141)
Sales and Marketing: 16 Working Wounded:
Closing A Sale (PB142)
Sales and Marketing: 17 Working Wounded:
Getting Out of a Sales Slump (PB143)
Sales and Marketing: 18 Working Wounded:
Keys to a Successful Marketing Campaign (PB144)
Sales and Marketing: 19 Working Wounded:
Making A Gatekeeper an Ally (PB145)

Workplace Environment Series (PBW002)
Workplace Environment: 1 Computer Comfort (PB174)
Workplace Environment: 2 Diversity
Effectiveness – An Overview (PB175)
Workplace Environment: 3 E-Mail and Internet
Privacy at Work (PB176)
Workplace Environment: 4 Ethical
Decision Making (PB177)
Workplace Environment: 5 Ethics in the
Workplace – Choose Wisely! (PB178)
Workplace Environment: 6 Moving Toward
Diversity Effectiveness (PB179)
Workplace Environment: 7 Preventing Sexual
Harassment (PB180)
Workplace Environment: 8 Preventing Sexual
Harassment (Presentation Style) (PB181)
Workplace Environment: 9 Preventing Violence
in the Workplace (PB182)
Workplace Environment: 10 Preventing Violence
in the Workplace (Presentation Style) (PB183)
Workplace Environment: 11 Workplace Violence:
Ingredients for Disaster (PB184)
Workplace Environment: 12 Working Wounded:
Overcoming Your Own Bias (PB185)

Business Skills Videos - Business Essentials: $99 for Each Series, $399 for ALL 5 Series (save $200)
For other bulk options please contact us.